The "Always On" Advantage
In e-commerce, speed is money. If a customer asks "Is this available in red?" and waits 12 hours for an answer, they've already bought from a competitor.
This stack isn't just about saving money on Virtual Assistants (though it does that too). It's about Revenue Recovery.
Implementation Note
This requires access to your historical ticket data. Don't just plug in a generic chatbot. The "Magic" happens when you fine-tune the model on your actual policies (Refunds, Shipping times, etc.).