The Pain Point (Why do I need this?)

"Where is my order?" (WISMO). A huge chunk of your customer support tickets are repetitive questions: "Did my order ship?", "Can I change my address?", "How do I return this?". Answering these manually wastes your team's time and delays responses to actual problems (like a damaged product). Using a generic helpdesk (like Zendesk) is okay, but it doesn't "talk" to your Shopify/Amazon store, so agents have to switch tabs 50 times a day to look up order numbers.

The Solution (What does it do?)

Gorgias is a helpdesk built specifically for e-commerce stores. It connects directly to Shopify, Magento, and BigCommerce to pull order data instantly. Its AI Agent can automatically answer "Where is my order?" questions by checking the tracking status in real-time, without a human ever touching the ticket.

Key Features (For Sellers)

• Sidebar Order Data: When you open a ticket, you see the customer's LTV, last order, and tracking number immediately on the right sidebar.
• AI Automation Add-on: Automatically resolves tickets like "claim update", "refund status", and "shipping inquiry".
• Social Media Management: Reply to Instagram comments and Facebook DMs from the same dashboard.
• Revenue Statistics: Tracks how much revenue your support team generates (e.g., by converting a question into a sale).

Our Verdict / Test Results

• Integration Deepness: 10/10 (The Shopify integration is seamless).
• AI Intelligence: 8.5/10 (Good at rote tasks, but sometimes needs human oversight for complex refunds).
• ROI: 9/10 (If you have >50 tickets/day, it pays for itself by saving 1 agent's salary).

Bottom Line: If you run an e-commerce store with high ticket volume, Gorgias is the industry standard. It turns support from a "cost center" into a "retention engine".

Winning Stack (Best used with...)

• ChatGPT: Use ChatGPT to rewrite your macro templates to sound more empathetic and less robotic.
• Slack: Gorgias integrates with Slack so your support team gets notified of urgent VIP tickets instantly.

Copy-Paste Support Scripts for Black FridayDownload PDFDownload